Privacy Policy

This Privacy Policy covers all information that the "ExWell" service, located at the domain exwell.io, may obtain about the User during their use of the website.

1. Definition of Terms

1.1. In this Privacy Policy, the following definitions of terms apply:

1.1.1. "Site Administration of exwell.io (hereinafter referred to as the Site Administration)" refers to authorized employees managing the website and acting on behalf of exwell.io. The Site Administration is responsible for organizing and/or performing the processing of personal data, as well as determining the purposes of this processing, the composition of data subject to processing, and the actions taken with personal data.

1.1.2. "Personal data" means any information that directly or indirectly relates to a specific or identifiable individual (personal data subject).

1.1.3. "Processing of personal data" means any actions or series of actions, carried out with or without the use of automated systems, concerning personal data. These actions include collection, recording, systematization, accumulation, storage, clarification (updating, modification), extraction, use, transfer (distribution, provision, access), depersonalization, blocking, deletion, and destruction of data.

1.1.4. "Confidentiality of personal data" is a mandatory condition for the operator or any other person with access to personal data, not to disclose this data without the consent of its owner or the presence of other legal grounds.

1.1.5. "The user of the exwell.io website (hereinafter referred to as the User)" is an individual who accesses the website via the Internet and utilizes the exwell.io website in accordance with their interests and objectives.

1.1.6. "IP address" is a unique numerical identifier of a device connected to a computer network operating on the basis of the IP protocol.

2. GENERAL PROVISIONS

2.1. The use of the exwell.io website by the User implies their agreement with the provisions of this Privacy Policy and the terms of processing their personal data.

2.2. A user who does not agree with the terms of the Privacy Policy must cease using the website immediately.

2.3. This Privacy Policy applies only to the exwell.io website. The service does not control and is not responsible for the content or privacy policies of third-party websites that the user may access by following links available on the exwell.io website.

2.4. The site administration does not verify the accuracy of the personal data provided by the user. However, it has the right to request documents from the user of the exwell.io website to confirm their identity and the payment methods used.

3. SUBJECT OF PRIVACY POLICY

3.1. This Privacy Policy establishes the responsibilities of the exwell.io website administration to ensure the confidentiality and protection of personal data provided by the User during registration on the website or when submitting a currency exchange request initiated by the Administration.

3.2. According to this Privacy Policy, the User provides personal data during the registration process on the website, including email address and password creation. In addition to this, ExWell records information when the User accesses their account, such as email and other personal data. ExWell also collects technical data, including browser type, internet connection characteristics, operating system, internet service provider, and similar information.

3.3. All other personal information provided by the user is stored under strict confidentiality and is not disclosed, except in cases specified in sections 5.2 and 5.3 of this Privacy Policy.

4. PURPOSES OF COLLECTING USERS PERSONAL INFORMATION

4.1. The personal data of the user may be used by the administration of the exwell.io website for the following purposes:

4.1.1. Identification of the user registered on the exwell.io website for the purpose of providing services.

4.1.2. Providing the user with access to personalized resources of the exwell.io website.

4.1.3. Establishing feedback with the user, including sending notifications, inquiries related to the use of the exwell.io website, providing services, processing requests, and applications from the user.

4.1.4. Determining the users location to ensure security, prevent fraud, and other unauthorized actions.

4.1.5. Verifying the accuracy and completeness of the personal data provided by the user.

4.1.6. Creating an account to enable purchases if the user has consented to its creation.

4.1.7. Informing the user of the exwell.io website about the status of their request.

4.1.8. Processing and accepting payments, as well as resolving disputes related to payment transactions.

4.1.9. Providing the user with effective customer and technical support in resolving issues that arise during the use of the exwell.io website.

4.1.10. Providing the user, with their consent, information about product updates, special promotions, price changes, newsletters, and other information from exwell.io.

5. METHODS AND TIMELINES OF PERSONAL INFORMATION PROCESSING

5.1. The processing of users personal data is carried out without time restrictions, using any lawful methods, including in information systems using automated means.

5.2. The user agrees that the website administration may transfer their personal data to third parties.

5.3. The users personal data may be provided to authorized government authorities only in accordance with the legislation and procedures of the country from which the request for such information was made.

5.4. The website administration takes all necessary organizational and technical measures to protect the users personal information from unauthorized or accidental access, destruction, alteration, blocking, copying, distribution, as well as from other unlawful actions of third parties.

5.5. The website administration, together with the user, takes all possible measures to prevent losses or other negative consequences arising from the loss or disclosure of the users personal data.

6. OBLIGATIONS OF PARTIES

6.1. The user is obligated to:

6.1.1. Provide the necessary information about personal data for the use of the exwell.io website.

6.1.2. When personal data changes, it is necessary to update and supplement the provided information.

6.2. The website administration is obligated to:

6.2.1. Use the provided information strictly in accordance with the purposes set forth in section 4 of the current Privacy Policy.

6.2.2. Ensure the confidential storage of the provided information, excluding the sale, exchange, publication, or disclosure of the users personal data, except in situations defined in sections 5.2 and 5.3 of this Privacy Policy.

6.2.3. Take generally accepted business precautions to ensure the protection of the confidentiality of the users personal data.

6.2.4. Upon receiving a request from the user themselves, their legal representative, or an authorized authority for the protection of personal data subjects rights, block the personal data associated with the specific user for the duration of the investigation in case of inaccurate data or illegal actions being detected.

7. DISPUTE RESOLUTION

7.1. Before filing a lawsuit regarding issues arising from the relationship between the user of the exwell.io website and its administration, it is necessary to first send a claim with a proposal for voluntary dispute resolution.

7.2. The recipient of the claim must notify the claimant of the results of the claim consideration within 30 calendar days from the date of its receipt.

7.3. If an agreement is not reached, the dispute will be referred to the judicial authorities in accordance with the current legislation of the United Kingdom.

7.4. This Privacy Policy and the relationship between the User and the Administration of the website are governed by the current legislation of the United Kingdom.